Store Policies

Here at SelfTok, we strive for exceptional service.  We are dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below and reach out today with any questions.

 

Shipping Policy

 
Kitchen

FREE Shipping for Orders

over $35 in US only

$4.99 US Standard shipping 2-7 business days

FREE Shipping for orders

$50 in Canada only

$9.99 Canada Standard shipping 10-30 business days


International shipping 10 - 30 business days

$9.99 for orders up to $35

$14.99 for orders $35.01 up to $70

$19.99 for orders $70 over

Please allow 2-5 business days for production creating, handling, and processing time. 

 

Reprint & Refund Policies

 
Personal Desk

Reprint

If the received product is printed incorrectly, damaged or in a bad quality, please contact SelfTok support within 30 days of product delivery and provide a detailed description of your issue and photos/video of the errors. After investigation, we will determine if you are eligible to receive a replacement at no cost to you

Refund

In case there are issues with the reprint, after receiving the detailed description and photo/video of the issue, full order refund will be processed within 1 business day after notifying SelfTok support. 


We cannot process refunds for change of mind or customer's wrong selection due to the products are made to order, or not within 30 days of product delivery date. That's our  policy for making sure that refunds are issued correctly.